What you need to do

The UK Government has outlined important actions we can all take, in fighting coronavirus to protect lives and the NHS


Self-Isolate

Stay at home and only go outside for food, health reasons or work (but only if you cannot work from home)

Wash your hands

Making sure you wash your hands at regular points in the day is essential to reduce the spread of the virus.

Keep your distance

Social distancing means you need to stay 2 metres (6ft) away from other people, which reduces the spread.

Company updates

We are experincing some disruption in our services. Our support teams are working remotely and are available to take your questions.

Allbase status page

Deliveries

Orders are still being dispatched daily from our Wakefield depot, although next day deliveries may be affected, if you require an urgent delivery please contact our sales team prior to ordering.

Training courses

All our upcoming training courses have been cancelled, any customers that had booked to attend a course will receive an email from our training team with more information.

Contractor visits

Visits by Allbase approved contractors have been limited to emergency callouts only.

I am booked on a course, can I get a refund?

Yes, you can either get a refund or reserve a position on the next available course, if you have booked a course then you should receive an email with details on how to process a claim, if you don't receive the email then please contact us and we can arrange that for you.

Can I still place orders?

Yes, Allbase continues to serve customers. You can check the current delivery times at order checkout or via My Orders in your account. When selecting a delivery address, be aware that companies and businesses may be closed and unable to receive parcels.

Are delivery times being affected?

Delivery times have been affected as a result of the high load on the overall logistics network as a result, next delivery times for some items may be affected, please check out status page for more information.

Is it possible to return items?

Yes, you can continue to return items. Go to your orders page to return an item or check the return window for your order.

Reducing contact with the delivery driver?

Allbase's delivery partners have been advised to reduce contact with customers; this may include placing packages on the customer’s doorstep and stepping back. If a signature is required, these are now performed at a distance.

Is it safe to receive a package?

The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.

Resources

We’ve collected a handful of guides and links that may help;

Working from home

Tips and tricks to effectively work from home, from troubleshooting poor Wi-Fi to collaborating with co-workers.

Coping with anxiety

Videos to learn new coping techniques, from meditation to yoga.

Home exercises

Turn your home into a personal gym with these exercises.

UK Government COVID-19 Website

The UK Government's official COVID-19 website

Twitter list

List of medical professionals on Twitter who are closely tracking developments

Flattening the curve

Why does the virus spread and what can be used to mitigate that spread?

Pandemic history

Infographic looking at the data to show the history of pandemics.

How COVID-19 works

What is a coronavirus, and how does COVID-19 fit into the mix?

Tracking the virus

FT recently made their coverage of COVID-19 free to view

Real-time COVID-19 Map

Real-time dashboard by Johns Hopkins University

COVID-19 Explained

A video by Kurzgesagt on the Coronavirus and what you should do

Stats and research

Our world in data stats led by economist Max Roser