Allbase contractor code of conduct

Guidance for Allbase approved contractors when carrying out maintenance or modernisation work on properties.


To ensure we keep the disruption to a minimum for residents and that the work is completed as efficiently as possible, it’s vital Allbase approved contractors co-operate with residents, honour agreed service standards and treat each other, and the property, with care, courtesy and respect.

The information outlined in this document explains the standards, behaviour and actions we expect our approved contractors to follow.

As an approved contractor you must:

  • Report potentially vulnerable or antisocial residents to your employer and us.
  • Display your Allbase ID badges, which must be worn at all times.
  • Dress appropriately for the work you are carrying out.
  • Be polite and courteous at all times.
  • Minimise noise and disruption to residents.
  • Consider residents safety and security.
  • Make allowances for residents shift work, school runs, pets and any special requirements.
  • Avoid dropping mud, coatings and other materials in the residents premises
  • Restore or replace any item you soil or damage to the condition it was before work started.
  • Give residents notice before starting work. Explain the nature of the work and the anticipated events including when dirty or dusty work will take place.
  • Inform the residents if any utilities will be unavailable at any time.
  • Advise residents in neighbouring properties that may also be affected.
  • Make sure there are no trip hazards, such as electrical cables or materials
  • Remove all work materials including any offcuts and packaging and leave the work area in a clean and tidy condition.
  • Ask residents permission to use their toilet.
  • Ensure you have the appropriate parking permits.
  • Adhere to our Health and Safety code of practice at all times.

As an approved contractor you must not:

  • Use offensive language, play loud music or engage in loud or boisterous behaviour.
  • Comment on the property, the residents or their lifestyles.
  • Smoke on the property, consume alcohol, use prohibited substances or carry out work whilst under the influence.
  • Leave food wrappers or containers in the residents premises.
  • Bring visitors unrelated to the work, animals or pets to the work site.
  • Block private or common driveways, access paths, crossings without prior permission.
  • Use any part of the property or site for storage of goods or vehicles without prior agreement with the resident.
  • Use the residents telephone, except in the case of an emergency.
  • Leave the premises unsecured or leave ladders where they could be used to gain access.
  • Leave the property open to damage from the elements.
  • Leave dangerous items, such as electrical wires exposed.
  • Leave any chemicals or hazardous goods in the property.
  • Leave tools or possessions in the property.

Residents have a responsibility to:

  • Be polite and courteous towards you.
  • Give you the necessary access and freedom to carry out your work so that it can be completed in the most efficient time.
  • Keep agreed appointment times.
  • Restrain or contain their animals and pets if they are a risk to health and safety, are liable to escape or at you request.
  • Move any outdoor ornaments or garden furniture.
  • Respect the right of others to feel safe. If there is real or likely risk of damage to your property or threatening behaviour by residents, neighbours or pets, you shout gather your equipment and leave the property immediately.
  • Refer any concerns about the standard of workmanship to us.

Residents and contractors have a responsibility to:

  • Jointly inspect and note any existing damage before work starts.
  • Ensure your own personal safety if you witness any illegal acts. You must call the appropriate emergency service.
  • Report alleged theft to the police.

Breach of code:

If you believe a resident is not complying with these guidelines, please contact us so that we can take appropriate action. Call customer services on +44(0) 113 868 0097.

General issues

Claims of damage to resident’s personal effects must be dealt with through your employer’s insurance policy. You must ensure you are not left alone in the property with minors (under 18 years of age) and you must not seek private work from residents.